Digital Competences for Consumers-a reference framework for education and consumer policy professionals

The Digital Competence Framework for Consumers is a reference framework for education and consumer policy professionals. It describes the competences consumers need to operate actively, safely and assertively in digital markets in terms of learning outcomes. It outlines 14 competences and gives examples of each competence in terms of knowledge, skills and attitudes.

Digital marketplaces provide a plethora of opportunities and risks for consumers. To engage actively, safely and assertively in digital marketplaces, consumers need new competences, to acquire specific knowledge, skills and attitudes. Consumers with digital competences are more empowered to draw the benefits and manage the risks of digital markets; empowered consumers contribute to the efficiency of these markets.

Promoting the acquisition of digital skills by citizens and consumers is therefore a crucial element of the EU’s Digital Single Market Strategy and its New Skills Agenda. It is fully recognized that market failures and new or emerging market practices may require policy responses, including legislative ones, to protect all consumers.

DigCompConsumers is a joint initiative of DG Justice and Consumers and the Joint Research Centre (JRC) of the European Commission.


EU Survey of collective redress arrangements in the Member States

The European Commission is assessing how the Commission Recommendation of 11 June 2013 on common principles for injunctive and compensatory collective redress mechanisms in the Member States concerning violations of rights granted under Union Law is being implemented in practice.

The Commission undertook to assess practical experience with implementing the Recommendation by 26 July 2017. The assessment should provide an overview of collective redress mechanisms across the EU and evaluate the Recommendation’s impact on access to justice, on the right to obtain compensation and on the need to prevent abusive litigation.

The period of consultation will be from 22.05.2017 to 15.08.2017. The Survey focuses exclusively on practical experience with specific collective redress cases and with mass harm situations where collective redress was not available or not used.

The Survey is available online at:

Evaluation of the Consumer Rights Directive

The European Commission has completed the evaluation of the Consumer Rights Directive. The evaluation shows targeted legislative changes to address certain identified shortcomings of the Directives could be beneficial. For example, in light of recent developments in the digital economy, one such change could be enhancing the transparency of online platforms. Another could be introducing EU-level rights to remedies (such as right to terminate the contract or to receive a refund of the price paid) for victims of unfair commercial practices, in view of the still relatively high occurrence of such practices.

Report from the Commission to the European Parliament and the Council on the application of Directive 2011/83/EU on consumer rights