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Evaluation of the Consumer Rights Directive

The European Commission has completed the evaluation of the Consumer Rights Directive. The evaluation shows targeted legislative changes to address certain identified shortcomings of the Directives could be beneficial. For example, in light of recent developments in the digital economy, one such change could be enhancing the transparency of online platforms. Another could be introducing EU-level rights to remedies (such as right to terminate the contract or to receive a refund of the price paid) for victims of unfair commercial practices, in view of the still relatively high occurrence of such practices.

Report from the Commission to the European Parliament and the Council on the application of Directive 2011/83/EU on consumer rights

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